Damaged or Missing Item/Package Process

Damaged Item Process

If you received your package and an item is damaged, do the following - email info@elephantsenergy.com within 48 hours of delivery with the below information: 

-Photos of the damaged item

-Photos of the package (front, back, inside, top of shipping label), and

-Photos of the contents of the package.

All information is required to proceed with next steps. 

Please allow 3 business days for a response. 

 

Missing Item Process

If you received your package and an item is missing, do the following within 48 hours of receiving your package - email info@elephantsenergy.com within 30 days of delivery: 

Order date 

Order #

Missing item

Missing item price 

All information is required to proceed with next steps. 

Please allow 3 business days for a response. 

 

Missing Package Process

If you did NOT received your package and it’s 30 business days from shipping make sure that you tracked it and then do the following - email info@elephantsenergy.com with the below information. Please send this information no later than 30 days after last tracking information. 

Order date 

Order #

Last tracking information 

If you do not know your tracking, please look at your email that you use to pay for your order. 

All information is required to proceed with next steps. 

Please allow 3 business days for a response.